Personal care and appointment services
Card payments for clinics, therapists and appointment services
An appointment may be booked by phone, paid for at reception or followed by another visit. We help appointment-led businesses look at card machines and remote payments around that process, with clear questions about deposits, booking software and who needs access.
Start in the right place
Already taking payments, or starting from scratch?
Already taking card payments?
Have a recent merchant statement ready. We'll check your rates, contract and settlement details, explain what you're paying, and show you what could change. Where eligible, we'll match or beat your current payment rate.
Get a free statement reviewThe form also asks for your business and contact details.
Setting up a new business?
You do not need a merchant statement. Start with an estimate for the way you expect customers to pay, then ask us for a quote tailored to your business.
Estimate in-person payment costsTaking payments online? Estimate online costsEstimates are indicative, not formal quotes.
- Save up to 64% on payment processing
- Terminal contracts from 30 days
- 98% of callbacks returned within two business hours
Savings depend on your current setup and eligibility. Contract options run from 30 days to 18 months.
Separate the booking from the payment
At reception
If clients pay after an appointment, a fixed payment point may suit the reception team. If you work between rooms, discuss a portable option and its connection. A card machine takes the payment; it does not automatically update the appointment or client record in another system.
Before the appointment
A payment link can be an option when you ask for an advance payment. Decide how your team will identify the booking, record the amount paid and check any remaining balance. We can discuss remote payment options alongside that process.
Away from your premises
For home visits or mobile working, tell us where you operate, how often you take payment and what connection is available. Include the practical details: carrying the terminal, keeping it charged and recording the payment against the right appointment.
Card payments alongside your clinic or booking software
Your booking or practice-management software may already be central to the working day. Before changing payments, identify which functions it provides and whether its payment connections can be changed. We'll need the product and version before confirming an integration.
Payment links, automatic reminders and diary updates are separate capabilities. If you want them connected, ask for a demonstration of the complete booking-to-payment journey. If you intend to keep them separate, make the staff process clear so a completed payment does not leave an appointment record out of date.
Compare reception and remote-payment costs
List the payments you take at reception separately from deposits or balances paid remotely. Ask for the equipment, processing and software charges for each route. If you already have a provider, a merchant statement helps with the comparison; patient or treatment records are not needed.
Explain the business activity when you enquire
"Personal care" covers very different businesses. Tell us the actual services you provide, how and when clients pay, and whether you take advance or repeat payments. Product suitability and account approval depend on the business and proposed use.
For hairdressing, barbering, nails or everyday beauty services, our beauty and hair page covers the salon workflow in more detail. This page focuses on reception-led and appointment-based services; it does not assume every clinic, treatment or payment arrangement is eligible.
Help with your setup
A named person to talk to
We're based in Ellesmere Port, and you'll have a named account manager. Tell us how your business takes payments, what needs to connect and where your current setup gets in the way. We'll help you compare the options and explain the proposed setup before you decide.
Customer experiences
What business owners say about working with us
Read about customers' experiences of our setup help and ongoing support.
Appointment-service payment questions
Talk to us about payments for your appointment business
Tell us what you need to take payments for and what you would like to improve.
Ready to look at your payment setup?
Already taking payments? Start with a free statement review. Opening a new business? Explore payment costs, then talk to us about the equipment and services you need.
Taking payments online? Estimate online costs