Question 1

How easy is it to switch card terminals?

Accepted Answer

Really easy — we do this day in, day out. 1) We review your current setup and identify savings. 2) Together we complete a telephone application (around 15 minutes). 3) We order your hardware, deliver at your convenience, and set you up. Your current solution stays live until we're ready to switch — zero downtime.

Question 2

How easy is it to set up or switch my EPOS system?

Accepted Answer

Simple. Send us your product list via Excel and we do the rest. Our team imports everything, trains you and your staff, and we're always on hand to answer questions big or small.

Question 3

Do you offer on-site support?

Accepted Answer

Yes! Our Go Live On-Site Support (GLOSS) package ensures we're there in person to handle setup and any last-minute questions, so you can focus on your business.

Question 4

How do I know which solution is best for my business?

Accepted Answer

We book a 20-minute discovery call to review your needs, existing solutions, budget and timescales. From this, we give you tailored options — no obligation, no sales pitch.

Question 5

How long are your contracts?

Accepted Answer

We don't believe in tying customers into long contracts. Depending on the solution, we offer 12-18 months. After that, it's monthly rolling. Our mission is fair pricing and great service — so you choose to stay.

Question 6

Can I have a card machine without a contract?

Accepted Answer

Yes! We have a range of Pay as You Go devices available for businesses wanting flexibility before committing.

Question 7

What is PCI Compliance?

Accepted Answer

PCI DSS is a set of mandatory security requirements for all businesses taking card payments. We support you every step of the way to ensure your business is PCI compliant.

Question 8

Can I use my existing POS/EPOS system with CanDo?

Accepted Answer

Most likely, yes. CanDo Payments is compatible with thousands of POS systems. We also supply POS systems for all business sizes and can help you find the right fit.

Question 9

What is a Merchant Cash Advance?

Accepted Answer

An unsecured business finance solution for businesses that process card payments. Quickly raise £5,000 to £200,000 in funding, repaid through a small percentage of your daily card sales — no fixed repayments. CanDo Payments acts as an independent introducer; finance is provided by third-party lenders and is subject to status, eligibility and underwriting criteria.

Question 10

How quickly can I get set up?

Accepted Answer

Once we have your signed application, proof of business account, ID, and previous processing statements, we can get you up and running within 3-5 business days. We can often deliver a terminal the next working day.

Question 11

How is CanDo different to other payment processors?

Accepted Answer

Transparency and honesty. No long-term contracts, no hidden fees. Top-rated support, on-site installations, and a customer care team answering in 30 seconds or less. Plus, we offer all payment solutions from one supplier.

Question 12

Does CanDo offer mobile and online payment solutions?

Accepted Answer

Yes! Mobile options including contactless from Apple Pay and Google Pay, plus online payment solutions. Sync your in-store, mobile, and online sales together.

Question 13

Why should I accept card payments?

Accepted Answer

Card payments are the most popular payment method in the UK. Accepting cards can increase sales and cash flow, speed up transactions, reduce queues, and keep your business safer than handling large amounts of cash.

Question 14

Which card machine is best for my business?

Accepted Answer

We offer countertop terminals for busy stores, portable and mobile terminals for on-the-go, online payment solutions for e-commerce, and virtual terminals for phone payments. Our team helps you choose the right device.

Question 15

How much can I save by switching to CanDo Payments?

Accepted Answer

Our average customer saves 36%. We review your current fees and provide a personalised solution to reduce costs while improving service. Our greatest saving so far is 64%.

Question 16

What support is available if my card machine isn't working?

Accepted Answer

Our UK-based support team is available 24/7 at 0800 368 2989. If we can't resolve your issue over the phone, we'll send a replacement terminal — fast and hassle-free.

Frequently Asked Questions