Thorncliffe Building Supplies
North Wales' Largest Independent Builder's Merchant
1987
Established
5+
Branches
37+
Years Trading
1000s
Trade Accounts
About Thorncliffe Building Supplies
Thorncliffe Building Supplies is one of the largest independent builder's merchants in North Wales and the North West of England. Established in 1987, they operate from multiple branches in Dyserth, Ewloe, and Wrexham — plus a thriving online shop, skip hire service, plant and tool hire, groundcare machinery, event power solutions, and even a Can-Am dealership. Their reputation for outstanding customer service is legendary — customers routinely say they feel like they've spent £28,000 when they've only spent £28.
The Challenge
Thorncliffe's operation is vast and varied — from trade counter sales and bulk material deliveries to online ordering, skip hire bookings, and plant hire deposits. With multiple branches processing hundreds of transactions daily, they needed a payment system that could keep up with trade-counter speed, integrate across locations, and provide clear reporting for a business that spans retail, e-commerce, hire, and waste management. Legacy terminals were slowing down service at the busiest times.
Our Solution
CanDo Payments replaced Thorncliffe's legacy terminals with modern smart devices across all branches. Integrated EPOS was set up for trade counter management, giving staff instant access to stock, pricing and account information. Online payment integration was added for their e-commerce store, and card-on-file was configured for skip hire and plant hire bookings. Real-time reporting now gives management visibility across every branch and every revenue stream from a single dashboard.
The Results
“The difference since switching to CanDo has been night and day. Everything just works, the team actually picks up the phone, and our trade customers are through the till faster than ever. It's the level of service we try to give our own customers — and now we get it from our payment provider too.”
— Management Team, Thorncliffe Building Supplies
Your Business Could Be Next
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